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customer service

Free service hotline: 400-6129-006

The whole process of after-sales service of Yangzhou Zhongrui Boiler Co。, Ltd。 headquarters and local service divisions is strictly in accordance with ISO9001 standards。 The company's quality objectives are: to ensure 100% of the products provided to

Service target

100% customer satisfaction

The company headquarters dispatches after-sales service engineers every month to organize and learn new technologies. Monitor and implement the service work of the local service station, and receive the user's fault report at any time, and will arrive at the scene in the shortest time.

Pledge

Free warranty within the contract, expired paid service, lifetime maintenance. During the warranty period, the goods have failed in operation. After receiving the buyer's notice, within 2 hours (the emergency does not exceed 40 minutes), the seller must rush to the scene and remove it free of charge.

During the warranty period, the company will train 2-3 operation and maintenance personnel for customers free of charge to understand the internal structure and maintenance knowledge of the products.

The company has established a complete customer profile for each piece of equipment sold, and records the operation status of the equipment through on-site visits and investigations by field service personnel to facilitate tracking services.

During the warranty period of the equipment, our company will undertake the obligation of repairing and replacing parts without charge, and carry out annual inspection and maintenance of the supplied equipment within one month before the end of the warranty period to replace the vulnerable parts。 After the expiration of the warranty period, I will The party will regularly inspect the equipment and implement lifetime maintenance。 The replacement parts price will enjoy the ex-factory price within 5 years。

Warranty period: Our company provides product quality guarantee period for 12 months from the date of acceptance of equipment installation and commissioning. The supplier equipment implements “three guarantees” during the warranty period. The contents are: repair (machine), replacement (wearable parts, except for man-made damage), and return (accessory).

marketing network

South China: Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province

East China: Shanghai, Shandong, Jiangsu, Anhui, Jiangxi, Zhejiang, Fujian

North China: Beijing, Tianjin, Hebei, Shanxi, and Inner Mongolia

Northeast: Heilongjiang

Southwest China: Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Chongqing Municipality

Northwest China: Shaanxi, Gansu, Qinghai, Ningxia and Xinjiang

National office

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Zhongrui boiler

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400-6129-006 Tai'an Industrial Park, Yangzhou City, Jiangsu Province

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Free service hotline: 400-6129-006

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